Privacy Policy

Last updated: March 26, 2026

Solvana.com (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products and services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including: name, email address, shipping address, phone number, payment information (processed securely by our payment processors), quiz responses and preferences, and progress photos uploaded through the protocol.

Progress Photos and AI Analysis

As part of the Solvana protocol, you may choose to upload progress photos of your stretch marks for analysis and tracking. These photos are encrypted and stored securely. Access is limited to authorised systems and team members who require it for quality assurance and support. Photos are analysed by our AI system to generate non-diagnostic assessments of changes in the appearance of your stretch marks over time. Members of our dermatology advisory team may periodically review anonymised or consented images to improve the quality and reliability of our tools. Your photos are never shared publicly, used in marketing, or displayed outside of your account without your explicit written consent. You may request deletion of your stored photos at any time by contacting protocol@solvana.com.

How We Use Your Information

We use the information we collect to: process orders and manage your subscription, personalise your protocol experience, send transactional and marketing communications (with your consent), improve our products, website, and services, and comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share information with: payment processors (Shopify Payments, PayPal), shipping and fulfilment partners, email marketing providers (Klaviyo), analytics tools, and as required by law.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data, opt out of marketing communications, request a copy of your data, and lodge a complaint with a supervisory authority.

Contact Us

If you have questions about this Privacy Policy, contact us at protocol@solvana.com.