Talk to a human.
Dermosol support is a small team of skincare and device specialists. Average reply: under 24 hours, Monday through Friday.
How to reach us
support@dermosol.com — for protocol questions, order updates, returns, and warranty.
Hours
Monday through Friday, 9am–6pm ET. We do not staff support overnight; replies resume the next business day.
Returns
Full 16-week money-back guarantee. Email support with order number to start a return — no friction.
More ways to reach us
Phone: support is email-only at this time so we can keep replies thoughtful and traceable. We do offer scheduled callbacks for protocol questions — reply to any support email with "callback" and a time window.
Address: Dermosol Inc., 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States.
Hours: Monday–Friday, 9am–6pm ET. Closed weekends and statutory holidays.
Before you write
If you can include the following in your first email it speeds up the reply by a day or two:
- Order number (starts with #DRMS-)
- Photo of the device or product if a fault is suspected
- Week of protocol you are on
- One-line summary of the question
For media or partnership inquiries: press@dermosol.com.
Quick answers
How fast do you ship?
Free 2-day shipping in the continental US. International orders ship from our Saint Petersburg, FL fulfillment center and typically arrive within 5–9 business days.
Where is my order?
Tracking is emailed within 24 hours of dispatch. If you didn't get it, check spam, then email support with your order number.
Can I cancel my subscription?
Yes — any time, from your account dashboard, or by emailing support. No call required.
Is the guarantee really 16 weeks?
Yes. Full refund of the kit if the protocol does not visibly improve your skin within 16 weeks of activation.
Do you ship to my country?
We currently ship to the US, Canada, UK, EU, Australia, and the UAE. More countries are added quarterly.
Or skip the form
Take the 60-second skin quiz and we'll route you to the right specialist on the first reply.
Take the skin quiz